Refund policy

Thank you for shopping with TrustForge. We are committed to providing quality gaming headsets and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.

TrustForge operates as a local pickup store only. We do not offer shipping or delivery services. All orders must be collected from our designated pickup location after you receive confirmation that your order is ready.

Customers may request a return within 14 days of the pickup date. To qualify for a return, the product must be unused, in its original condition, and returned with all original packaging, accessories, manuals, and proof of purchase.

For hygiene and safety reasons, gaming headsets that have been used, damaged, modified, or are missing accessories may not be eligible for a return unless the item is defective.

If your product is found to have a manufacturing defect at the time of pickup or during normal use, please contact us as soon as possible. We may inspect the item before approving a replacement, repair, or refund.

Once your returned item has been inspected and approved, your refund will be issued to the original payment method. Processing times may vary depending on your payment provider.

Items returned without prior approval or that do not meet the return requirements may be refused.

If you decide that you no longer want your order before collecting it, please contact us as soon as possible. If the order has not yet been completed for pickup, we will do our best to cancel it and issue a refund.

TrustForge reserves the right to refuse returns that do not comply with this policy or show signs of misuse, accidental damage, or unauthorized modifications.

If you have any questions regarding returns or refunds, please contact us before visiting our pickup location.

TrustForge
1917 Centre Ave
Pittsburgh, PA 15219, United States

Email: sales@tfdhub.com

Phone: +1 (724) 321-2852